- How much is the postage & packaging?
- When will my book be delivered?
- Do I need a PayPal account?
- Can the delivery address be different to the billing address?
- What is your return policy?
- How do I return a book?
- Is shopping on hsaba.com secure?
Postage and packaging is FREE for all UK deliveries. For all other countries, postage is £6.50 per book.
We aim to process and ship your order as quickly as possible. You will receive an email once the book has been dispatched.
UK orders: Orders are sent via first class Royal Mail. It should be with you in 1-3 working days. Orders placed on Saturdays, Sundays and holidays will be processed the following business day.
International orders: Orders are sent by Air Mail and it should be with you in 3-7 working days for Europe and 7-15 working days for The Rest of the World. Orders placed on Saturdays, Sundays and holidays will be processed the following business day.
Please note that processing times may increase occasionally when there is especially heavy demand, e.g. around Christmas.
Last posting dates for 2013
|Wednesday 4 December||Asia, Far East (including Japan), New Zealand|
|Thursday 5 December||Australia|
|Friday 6 December||Africa, Caribbean, Central & South America, Middle East|
|Monday 9 December||Cyprus, Eastern Europe|
|Tuesday 10 December||Canada, France, Greece, Poland|
|Friday 13 December||USA|
|Saturday 14 December||Western Europe (excluding France, Greece, Poland)|
|Wednesday 18 December||UK|
You do NOT need to have a PayPal account to make payments. You can use your credit or debit card which will be processed by PayPal.
You will receive an email from PayPal to confirm your transaction.
If you are sending a gift, please enter the recipient’s name and address in the Shipping Address by unpicking the box ‘Ship to billing address’.
We hope you will be pleased with your purchase. If for any reason you are unhappy, we will be happy to give you a refund provided you return the book to us in fully re-saleable condition and within 14 days of the date you receive the book. By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.
If we find that the book has not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund, or deduct up to 60% of the original selling price from the refund amount.
Any refunds will be returned to the card holder’s account using the original payment method, within 14 working days of receipt of the returned book.
Please note: A refund of postage and packaging charge cannot be given.
For your protection, where you are returning an item to us, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us.
All credit card payments are securely processed via PayPal so you can rest easy knowing you can shop safely on our site.
We are totally committed to protecting the privacy of visitors to our website. We will not disclose information about our visitors to third parties except where it is part of providing a service to you such as arranging for the item to be delivered to you, carrying out credit and other security checks to ensure your payment is processed securely.
We may automatically collect non-personal information about you, such as the type of browsers you use or the website from which you linked to us. This information is only used to assist us in providing an effective service on the website. We may, from time to time, supply the owners and operators of third party websites which have a link to our site with information about the number of users linking to the website from their website. You cannot be identified from any of this information.